Terms of Service

This agreement is a legal contract between you and Sanmao VPN (the 'Service Provider') regarding the download, installation, and use of the App and related network access services.

By downloading, installing, or using the App, you confirm that you have read and agreed to this agreement. You may not copy or modify the App or its related trademarks without authorization, extract source code through reverse engineering, translate app text, or develop derivative versions. Intellectual property related to the App belongs to the Service Provider. To maintain service quality, we may adjust features or fees and will explain material fee changes where appropriate. Users are responsible for device security and account confidentiality; jailbreaking or rooting may weaken system security and affect app operation.

This Service integrates some necessary third-party services (such as Google Analytics, Firebase Crashlytics, etc.). During use, you are simultaneously bound by the respective terms of service of these partners.

Explanation of service limitations: The functionality of this App relies on a stable network environment (Wi-Fi or mobile data). If the service cannot be used due to user device arrears, data limits, or poor network signals, the Service Provider assumes no related responsibility. When used outside of a Wi-Fi environment, your mobile carrier may incur data traffic charges. If you enable roaming outside your country of origin without using a suitable data plan, the resulting roaming charges must be borne by you. Before using this App, please ensure you have obtained permission from the bill payer.

Users are responsible for their own use of the Service. The Service Provider is not liable for losses caused by depleted device battery, unpaid network service, poor signal, or third-party platform restrictions. We work to improve route information and connection stability, but some data may come from third-party partners. For compatibility and security, the App may release updates from time to time, and you agree to install current versions when necessary. The Service Provider may terminate App services under applicable law and this agreement.

Software Non-Refund Policy

Thank you for choosing Sanmao VPN. Before purchasing, please review plan benefits, free trial scope, and the refund policy below.

Non-Refund Policy: All software sales are final and non-refundable. Once a software license key or access to a digital product has been provided, refund requests will no longer be accepted.

Product Evaluation: We encourage users to evaluate Sanmao VPN through the free version, demos, or trial quota before purchasing to confirm it fits their network environment and use case.

Customer Support: If you experience connection, account, or app issues while using Sanmao VPN, please contact support and we will assist with troubleshooting.

Technical Issues: In rare cases, technical issues may affect your ability to use our software as intended. We will make every effort to resolve issues promptly. However, this does not entitle you to a refund.

Unauthorized Use: No refunds will be provided if software license keys or digital product access are found to have been shared, resold, or used without authorization.

Policy Changes: We reserve the right to modify or update this refund policy at any time. Any changes will take effect immediately upon publication on our website.

By purchasing and using Sanmao VPN, you agree to comply with this non-refund policy.

If you have any questions or concerns about our refund policy, please contact our support team for clarification.

The terms and conditions of this agreement may be updated periodically. You are advised to follow this page to obtain the latest version. Changes take effect immediately upon publication. If you have any inquiries regarding Sanmao VPN's service agreement, please email [email protected] to contact us.